{"id":6245,"date":"2026-10-21T21:12:46","date_gmt":"2026-10-21T21:12:46","guid":{"rendered":"https:\/\/apsyedu.com.br\/ouvidoria\/"},"modified":"2026-10-21T21:12:46","modified_gmt":"2026-10-21T21:12:46","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/apsyedu.com.br\/en\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6245\" class=\"elementor elementor-6245 elementor-bc-flex-widget\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f801a57 e-con-boxed e-flex e-con e-parent\" data-id=\"f801a57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500a322 elementor-widget elementor-widget-text-editor\" data-id=\"500a322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;letter-spacing:.14em;text-transform:uppercase;font-size:12px;color:#00ACB3\">Fale conosco<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8af4755 elementor-widget elementor-widget-heading\" data-id=\"8af4755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-086023a elementor-widget elementor-widget-text-editor\" data-id=\"086023a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Um canal independente, imparcial e sigiloso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b45a9e9 e-con-boxed e-flex e-con e-parent\" data-id=\"b45a9e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-368f92c elementor-widget elementor-widget-text-editor\" data-id=\"368f92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria \u00e9 o canal institucional da APSY respons\u00e1vel por receber, analisar e encaminhar manifesta\u00e7\u00f5es da comunidade, atuando com <strong>independ\u00eancia, confidencialidade e imparcialidade<\/strong>. Seu papel \u00e9 contribuir para a melhoria cont\u00ednua dos processos, servi\u00e7os e rela\u00e7\u00f5es da institui\u00e7\u00e3o.<\/p><p>O canal funciona como <strong>\u00faltima inst\u00e2ncia de escuta e media\u00e7\u00e3o<\/strong>: \u00e9 indicado para situa\u00e7\u00f5es que j\u00e1 passaram pelos canais habituais de atendimento e n\u00e3o tiveram resposta ou solu\u00e7\u00e3o adequada, ou quando h\u00e1 prefer\u00eancia por um canal com maior independ\u00eancia e sigilo. A Ouvidoria n\u00e3o tem car\u00e1ter punitivo, disciplinar ou decis\u00f3rio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1d8ef elementor-widget elementor-widget-heading\" data-id=\"1c1d8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quando utilizar a Ouvidoria?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-633bd98 elementor-widget elementor-widget-text-editor\" data-id=\"633bd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0;padding-left:20px\"><li style=\"margin:4px 0\">Para registrar elogios, sugest\u00f5es, reclama\u00e7\u00f5es, den\u00fancias ou pedidos de esclarecimento por um canal independente;<\/li><li style=\"margin:4px 0\">Quando a demanda j\u00e1 foi encaminhada \u00e0 \u00e1rea respons\u00e1vel e n\u00e3o houve resposta ou solu\u00e7\u00e3o;<\/li><li style=\"margin:4px 0\">Quando \u00e9 necess\u00e1rio garantir sigilo no registro da manifesta\u00e7\u00e3o.<\/li><\/ul><p style=\"margin-top:14px\"><strong>Aten\u00e7\u00e3o:<\/strong> para demandas que ainda n\u00e3o passaram pelas \u00e1reas respons\u00e1veis, procure primeiro os <a href=\"https:\/\/apsyedu.com.br\/contato\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#00838a;text-decoration:underline\">canais de atendimento da APSY<\/a>. Casos de ass\u00e9dio, discrimina\u00e7\u00e3o ou quest\u00f5es \u00e9ticas s\u00e3o tratados com a m\u00e1xima prioridade e sigilo.<\/p><p>A Ouvidoria est\u00e1 aberta a toda a comunidade interna e externa da APSY.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d532c62 elementor-widget elementor-widget-heading\" data-id=\"d532c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-615b5f3 elementor-widget elementor-widget-text-editor\" data-id=\"615b5f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"margin:0;padding-left:22px\"><li style=\"margin:8px 0\"><strong>Recebimento<\/strong> \u2014 A manifesta\u00e7\u00e3o \u00e9 enviada pelo formul\u00e1rio abaixo ou por atendimento presencial.<\/li><li style=\"margin:8px 0\"><strong>Registro<\/strong> \u2014 O caso \u00e9 registrado e recebe acompanhamento da Ouvidoria.<\/li><li style=\"margin:8px 0\"><strong>Triagem<\/strong> \u2014 A manifesta\u00e7\u00e3o \u00e9 analisada e classificada conforme sua natureza.<\/li><li style=\"margin:8px 0\"><strong>Encaminhamento<\/strong> \u2014 A demanda \u00e9 enviada \u00e0 \u00e1rea respons\u00e1vel para an\u00e1lise e tratamento.<\/li><li style=\"margin:8px 0\"><strong>Resposta<\/strong> \u2014 Voc\u00ea recebe o retorno com a conclus\u00e3o do caso.<\/li><li style=\"margin:8px 0\"><strong>Encerramento<\/strong> \u2014 O atendimento \u00e9 finalizado e passa a compor, de forma agregada e an\u00f4nima, os relat\u00f3rios de melhoria cont\u00ednua.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc552c elementor-widget elementor-widget-heading\" data-id=\"9cc552c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quais s\u00e3o os prazos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b4d2b elementor-widget elementor-widget-text-editor\" data-id=\"36b4d2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin:0;padding-left:20px\"><li style=\"margin:4px 0\">Confirma\u00e7\u00e3o de recebimento ap\u00f3s o envio da manifesta\u00e7\u00e3o;<\/li><li style=\"margin:4px 0\">Resposta em at\u00e9 <strong>5 dias \u00fateis<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e207d5 elementor-widget elementor-widget-heading\" data-id=\"1e207d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Registre sua manifesta\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc4ddc elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"bbc4ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Pr\\u00f3ximo&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Ouvidoria\" aria-label=\"Ouvidoria\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"6245\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"bbc4ddc\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Ouvidoria\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"6245\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipo elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de manifesta\u00e7\u00e3o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipo]\" id=\"form-field-tipo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Selecione\u2026<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Elogio\">Elogio<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugest\u00e3o\">Sugest\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclama\u00e7\u00e3o\">Reclama\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Den\u00fancia\">Den\u00fancia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Solicita\u00e7\u00e3o de informa\u00e7\u00e3o\">Solicita\u00e7\u00e3o de informa\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-vinculo elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-vinculo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSeu v\u00ednculo com a APSY\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[vinculo]\" id=\"form-field-vinculo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Selecione\u2026<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Aluno(a)\">Aluno(a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ex-aluno(a)\">Ex-aluno(a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Candidato(a)\">Candidato(a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Paciente da Cl\u00ednica-Escola\">Paciente da Cl\u00ednica-Escola<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Docente\">Docente<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Colaborador(a)\">Colaborador(a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Comunidade externa\">Comunidade externa<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-area elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-area\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u00c1rea envolvida\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[area]\" id=\"form-field-area\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Selecione\u2026<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Gradua\u00e7\u00e3o\">Gradua\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"P\u00f3s-Gradua\u00e7\u00e3o\">P\u00f3s-Gradua\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cl\u00ednica-Escola\">Cl\u00ednica-Escola<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria acad\u00eamica\">Secretaria acad\u00eamica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Financeiro\">Financeiro<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Atendimento \/ Relacionamento\">Atendimento \/ Relacionamento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Infraestrutura do campus\">Infraestrutura do campus<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Site e canais digitais\">Site e canais digitais<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Outra\">Outra<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-data_ocorrido elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-data_ocorrido\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tData do ocorrido (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[data_ocorrido]\" id=\"form-field-data_ocorrido\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-identificacao elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-identificacao\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIdentifica\u00e7\u00e3o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Quero me identificar\" id=\"form-field-identificacao-0\" name=\"form_fields[identificacao]\" required=\"required\"> <label for=\"form-field-identificacao-0\">Quero me identificar<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Prefiro n\u00e3o me identificar (manifesta\u00e7\u00e3o an\u00f4nima)\" id=\"form-field-identificacao-1\" name=\"form_fields[identificacao]\" required=\"required\"> <label for=\"form-field-identificacao-1\">Prefiro n\u00e3o me identificar (manifesta\u00e7\u00e3o an\u00f4nima)<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail para resposta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefone elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefone \/ WhatsApp (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefone]\" id=\"form-field-telefone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"(11) 99999-9999\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-aviso_anonimo elementor-col-100\">\n\t\t\t\t\t<div style=\"border-left:3px solid #00ACB3;background:#E2F2F2;border-radius:6px;padding:12px 14px;font-size:14px;line-height:1.5;color:#013C4C\">Sua manifesta\u00e7\u00e3o ser\u00e1 registrada <strong>sem identifica\u00e7\u00e3o<\/strong>. Ela ser\u00e1 analisada normalmente, mas n\u00e3o ser\u00e1 poss\u00edvel enviar uma resposta individual.<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-ja_procurou elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ja_procurou\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVoc\u00ea j\u00e1 procurou a \u00e1rea respons\u00e1vel antes?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim, mas n\u00e3o obtive resposta ou solu\u00e7\u00e3o\" id=\"form-field-ja_procurou-0\" name=\"form_fields[ja_procurou]\" required=\"required\"> <label for=\"form-field-ja_procurou-0\">Sim, mas n\u00e3o obtive resposta ou solu\u00e7\u00e3o<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-ja_procurou-1\" name=\"form_fields[ja_procurou]\" required=\"required\"> <label for=\"form-field-ja_procurou-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-assunto elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-assunto\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAssunto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[assunto]\" id=\"form-field-assunto\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-relato elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-relato\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescreva sua manifesta\u00e7\u00e3o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[relato]\" id=\"form-field-relato\" rows=\"6\" placeholder=\"Conte o que aconteceu, quando e com quem, e o que voc\u00ea espera como solu\u00e7\u00e3o.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-lgpd elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[lgpd]\" id=\"form-field-lgpd\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-lgpd\">Autorizo o uso destas informa\u00e7\u00f5es exclusivamente para o tratamento da minha manifesta\u00e7\u00e3o pela Ouvidoria, com sigilo, conforme a <a href=\"https:\/\/apsyedu.com.br\/politicas\" target=\"_blank\" rel=\"noopener\" style=\"color:#00838a;text-decoration:underline\">Pol\u00edtica de Privacidade<\/a>.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"send_ouvidoria\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar manifesta\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a1b2c9 elementor-widget elementor-widget-html\" data-id=\"0a1b2c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\ndocument.addEventListener('DOMContentLoaded',function(){\n  var f=document.querySelector('#form-field-identificacao-0'); if(!f) return;\n  var form=f.closest('form');\n  var g=function(id){return form.querySelector('.elementor-field-group-'+id)}, el=function(id){return form.querySelector('#form-field-'+id)};\n  function aplicar(){\n    var anon=form.querySelector('#form-field-identificacao-1').checked, ident=form.querySelector('#form-field-identificacao-0').checked;\n    ['name','email','telefone'].forEach(function(id){var x=g(id); if(x) x.style.display=anon?'none':'';  if(anon&&el(id)) el(id).value='';});\n    var av=g('aviso_anonimo'); if(av) av.style.display=anon?'block':'none';\n    [['name',ident],['email',ident]].forEach(function(p){var e=el(p[0]),gr=g(p[0]); if(e){e.required=p[1]; gr.classList.toggle('elementor-field-required',p[1]); gr.classList.toggle('elementor-mark-required',p[1]);}});\n  }\n  form.querySelectorAll('[name=\"form_fields[identificacao]\"]').forEach(function(r){r.addEventListener('change',aplicar)});\n  aplicar();\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5226557 elementor-widget elementor-widget-heading\" data-id=\"5226557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outros canais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af9474e elementor-widget elementor-widget-text-editor\" data-id=\"af9474e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-mail:<\/strong> <a href=\"mailto:ouvidoria@apsyedu.com.br\" style=\"color:#00838a;text-decoration:underline\">ouvidoria@apsyedu.com.br<\/a><br><strong>Atendimento presencial:<\/strong> Rua Alvorada, 1151 \u2013 Vila Ol\u00edmpia \u2013 S\u00e3o Paulo\/SP, das 8h \u00e0s 18h<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6245","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/pages\/6245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/comments?post=6245"}],"version-history":[{"count":0,"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/pages\/6245\/revisions"}],"wp:attachment":[{"href":"https:\/\/apsyedu.com.br\/en\/wp-json\/wp\/v2\/media?parent=6245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}